FAQ

ORDERS

MISCELLANEOUS

Things seem so different now! What’s changed? We underwent new ownership as of June 1, 2022, with all new recipes and concepts implemented on August 3, 2022! If you have any questions or concerns, please feel free to call or email!

How do I place an order? We only accept orders via phone, in-person, or through our Square ordering site. Social media inquiries will not be met.

 
Is it possible to order specialized cupcakes or cakes? Yes! As long as we have adequate time, we’d be more than happy to specialize a cake or cupcakes for your event. We can duplicate logos, characters, designs, patterns…basically whatever you dream up, we can do!
 
Is there a minimum order? We require all specialty regular-sized cupcake orders to have a 1 dozen minimum, and all mini cupcake orders to have a 2-dozen minimum. 
 
Is there a savings if I order more? Our regular-sized cupcakes are $3.25 each or 12 for $36 (making them $3/each at the dozen), with the exception of vegan and/or gluten-free options.
 
Do you deliver? Only for weddings!
 
How far in advance do I need to order? We require a minimum of 3 days notice for all cupcake orders and a minimum of 1 week for all other orders (including cakes, bars, tortes, etc.)
 
Can I place an order for cupcakes on the same day I need them? Our bakery first come, first serve, so we suggest giving us a call and see what we have for that day!
 
How do I contact you? General questions can be sent to info@cremecupcake.com or you can always call the store (515-288-1050) during business hours and ask one of the staff. If questions are regarding weddings or custom cakes, please e-mail events@cremecupcake.com to speak with our cake artist.
How do I contact you? General questions can be sent to info@cremecupcake.com or you can always call the store (515-288-1050) during business hours and ask one of the staff. If questions are regarding weddings or custom cakes, please e-mail events@cremecupcake.com to speak with our cake artist.
 
Are you a nut/gluten-free facility? No, however, we have items that are allergen-friendly, including gluten-free, vegan, and/or nut-free. All items may contain trace amounts of gluten, dairy, soy, peanuts, and tree nuts. 
 
What are your gluten-free or vegan options? We have a flourless chocolate torte available daily! We also offer gluten-free and/or vegan cupcakes almost everyday! Most of our cupcakes and cakes can be made into gluten-free and/or vegan options with advanced notice. 
 
If I have a very specific allergy or diet, could you accommodate for that? Our kitchen is not certified allergen-free but we would love to do what we can to accommodate! We have created custom recipes for customers before and it could be an option for you! Please call or email for more details.
 
Do you only offer cupcakes? Not at all! We also make cakes (tiered cakes, sheet cakes, mini cakes, etc) for any occasion- including weddings! We also have tortes, bars, and cookies! We will soon offer milk bread loaves and buns on weekends, as well as mochi donuts and churros (coming 2023).
 
How do I schedule a cake tasting for my wedding/special event? Cake tastings are coordinated by our cake artist. Please e-mail events@cremecupcake.com to schedule yours. Tastings are only $25- including gluten-free and vegan options, if needed!
 
Do you sell gift certificates? Absolutely! They can be purchased in-store or online!
 
What forms of payment do you accept? We accept all major credit cards, digital wallet payments, checks, gift certificates, and cash.
 
Is the the dessert lounge coming back? Sure is! We’ll be doing things a little different but we’re looking into early 2023!
 
Do you still serve alcohol in the meanwhile? Yup! Coffee too!